WHAT DOES YOUR CLIENT THINK ABOUT YOU ?
The human mind is impermeable, one moment you think you have it all figured out. The next moment you are totally lost, this because humans are dynamic. There is a possibility that the product or service you had so much confidence in before its launch could be a total disaster to your clients.
You might not be a psychologist but you need to know what your clients think about you, this will help you know how to serve them better and give them the satisfaction they deserve.
Your loyal clients will tell you
A client who is loyal and loves you and your business will be open to telling you about their observation in your business. This is because they know that feedback is highly important. Some people won’t give you any feedback, no matter what you do. But there will be a group of others who will go out of their way to make sure you know the positive or negative impact and impression what you delivered had on them.
They are perfect preachers
They spread word about your business like seeds. The world has become more open, people have no problem sharing. They share information about things that affect them. Reviews are no longer hard to get, roll out products and services that will have them delighted and watch your customers rave about you while YouTube and other social media channels go agog for you.
They will become Oliver Twist of sorts
Once you satisfy them, they will come back again and again.
Repeat business is the best signal that you’re doing extraordinary work. Your customers have an abundance of choice available to them, so if they forsake other options to come back for more of what you have to offer, you’ve left a positive impression. Take advantage of that. Make your brand such an integral part of your customers’ lives that they hyperventilate a bit at the thought of not having you in their world.